Shipping Policy

Returns

Our refund policy is 7 Days (after purchase). Unfortunately, we can not offer refunds or exchanges after this period. To be eligible for a return, item(s) must be unused and in the same condition that you received it. Item(s) must also be in their original packaging. To return a product, Mail unused product to: 3111 S. Valley View Blvd Ste H-105 Las Vegas, Nevada United States 89102. The customer is responsible for paying any and all return shipping costs (unless approved by Zen Enterprises) of returning item(s). Shipping costs are non-refundable. If a refund is approved and issued, the full cost of shipping will be reimbursed by Zen Enterprises. Depending on where you live, transit times may vary for exchanged product to reach you. We strongly advise using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive any returning item(s). If for any reason Zen Enterprises doesn’t receive a customer return it is the sole responsibility of the sender/customer to track down and or file any claim grievance with the carrier(s), To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, an email will be sent to notify you that we have received the returned item(s). We will also notify you of approval or rejection of your refund.

If approved, please allow 5 business Days (excluding Saturdays & Sundays to process a refund. The refund will be applied to the original method of payment (credit card/debit card) including the return shipping cost.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zenreliefbalm.com and send your item to: 3111 S. Valley View Blvd Ste H-105 Las Vegas, Nevada United States 89102.

Shipping

Orders are processed and shipped within 2-3 business Days (excluding Saturdays & Sundays) using the following carriers: USPS, FedEx or UPS.

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